The app does not film your face but records your mobile screen and everything you do on it. Therefore, you are advised to close all applications regarding your privacy before starting a test.

A tester should ideally :

• read and understand the tasks and instructions,
• comment his userpath and the interaction with the Website or the App,
• state his point of view with sincerity, whether it is positive or negative,
• be proactive and bring recommendations to improve the interface and the user experience.

You can receive an email with a test proposal anytime during working days or the week ends.

There is no specific limit. Anyhow, we do monitor the learning process and your skills improvement. Many reasons may explain the test frequency :

• You have to remain spontaneous during the test,
• The amount of testers increases everyday,
• The tests we can send you depend on your profile and our clients' requirements,
• Your Testapic profile should be updated frequently,
• You should perform the audio / video try testing on the different devices (desktop, smartphone, tablet),
• You should fill the eligibility surveys.

You can receive 2 types of test :

1. Survey Tests where you are asked to navigate on the website or app, answer questions and provide written comments,
2. Video / Audio Tests where you are asked to think aloud while navigating on the Website.

It may vary depending on the task complexity and the scope of the test. As an average, a test lasts for 15 to 20 minutes.

Some tests, which are very quick to perform, are not remunerated. They allow to:

• know you better 
• offer you tests adapted to your profile
• ensure that your profile matches the demands of our clients.

You must therefore match it to have a better chance of being asked for paid tests.

Once your test is finalized and received by Testapic, our client / partner has 15 days to review / validate it.

IMPORTANT

During this period, the status of  your test is “Completed / In Process”. You will receive an email too inform you of the status change (validated / refused) of your test.

To find out the status of the test, go to your personal space

The frequency and amount of test proposal depend on your profile and our customers' needs. We cannot commit to send you tests with a specific frequency. To receive audio / video tests, please make sure you have finalised your trial test. To perform your trial test, go to your personal usertesting account.

There is no specific limit. Anyhow, we do monitor the learning process and your skills improvement. Many reasons may explain the test frequency :

• You have to remain spontaneous during the test,
• The amount of testers increases everyday,
• The tests we can send you depend on your profile and our clients' requirements,
• Your Testapic profile should be updated frequently,
• You should perform the audio / video try testing on the different devices (desktop, smartphone, tablet),
• You should fill the eligibility surveys.

This is not mandatory but appreciated :) We always like your test when it starts with a "Hello !" Anyhow, the purpose of the test is more to gather your opinion and comment the proposed tasks. The tests remain anonymous. You can also fill fake information on forms to protect your identity.

Your video tests are reviewed by our quality team. You will receive an email to inform you of the evolution of its status within 5 working days.

IMPORTANT

If you encountered a problem during its realization or if you did not follow the instructions/methodology (speak out loud), don't be panic, you will be able to do it again.

To reach the tasks, click on the Testapic plug in icon on the top right corner in your Chrome browser.

If the download is blocked, copy/paste in your address bar:

chrome://restart

This will restart your browser completely. Then click on the Testapic extension and the download should restart.

It is also possible to deactivate/activate the Testapic extension which makes it possible to restart the data transfer. Type in the address bar:

chrome://extensions

then search for Testapic extension.

It is important not to close your Chrome browser until the data transfer is complete. 

If the transfer is interrupted after it has started, then it can be restarted at any time.

If the problem persists, let us know through our contact form.

Wait 🙂.The upload duration will depend on the Internet speed. Normally, the upload is reasonable ; 1:1 compared to the test duration.

Wait until the transfer is completed before you close the window. If the transfer is incomplete, your test will not be validated by our client and you may not be paid.

This problem may occur when the test extension encounters some issues to synchronise with our servers. This problem should just be temporary. Close your Google Chrome windows and try again after 30 minutes. You should normally access the test.

If the problem remains, please contact us with our contact form.

If you encounter an issue (browser, network, etc.) :

• During the test : open again your Chrome browser if it shut down, open Testapic extension (by clicking on the Testapic logo on the top right corner of your Chrome browser) and restart the test. You should continue where you stopped.
• After the test (message « Error during the data transfer ») : relaunch Chrome and go to Testapic extension relancez Chrome (by clicking on the Testapic logo on the top right corner of your Chrome browser). The transfer should continue automatically.

Do not hesitate to inform us about an issue by using our contact form.

Check that you are connected to a WIFI and / or cellular network (3G + / 4G) and that this connection is stable, then re-open the application, sending will restart automatically. Be aware that the test may take a while to be sent. If the problem persists, you must recover your video. To perform this maneuver, please visit this page: manual transfert For any questions regarding the sending of test contact us via our contact form.

This error is due to the incompatibility of your phone for recording your screen and the sound of your voice. This problem is independent of our product because it concerns the manufacturer of your mobile. Share them via our contact form by filling in the model and the manufacturer of your mobile and its Android version.

Once the test started you can not stop in class. Closing the application during the test causes you to drop out, it is no longer possible to repeat the test.